If you click on your reward link and the page won't load, please try the following steps:
- Ensure you are not using Internet Explorer. Our system will work best with Google Chrome, Firefox, Safari, and Microsoft Edge.
- Opening the page in an "Incognito Window." Sometimes, previous cookies may block the page from opening. Here is a link that shows you how to open a link in an incognito window: Using Incognito
Performing a hard refresh on your web browser. Doing this will clear out your cache and cookies that are saved for our site and should fix the issue. In case you are unsure of how to do this, I have provided a link below that lists steps on how to perform this action on all popular web browsers. The site will also explain why a hard refresh is needed.
If you are still unable to open your reward, please reach out to our team to assist.