Depending on the reward you choose, there are two different rescheduling policies.
We will always default to the vendor's rescheduling policies. If you are in the vendor's window to reschedule
- FIRST: Contact the vendor directly with the information provided by Wishlist's Customer Experience team. It's best to work with their team directly to reschedule at a time that works best for you.
- SECOND: If you are having trouble reaching the vendor, reach out to the Wishlist Customer Experience team and we will work on contacting them on your behalf to assist with rescheduling.
We will always default to the vendor’s rescheduling policy. That being said, Wishlist is unable to reschedule custom rewards on behalf of the recipient. The recipient will need to reschedule with the vendor directly.