Offerings, Providers and Provider Services
Terms applicable to all Provider Services
Subject to meeting any requirements (such as completing any verification processes) set by Wishlist and/or the Provider, you can make a Selection on an Offering available on the Wishlist Platform by following the respective booking process. You agree to pay all applicable fees, including Booking Fees, Security Deposit (if applicable), applicable taxes, and any other fees (collectively, “Total Fees”) for any booking requested in connection with your Wishlist Selection.
Upon receipt of a booking confirmation from Wishlist, a legally binding agreement is formed between you and your Provider, subject to any additional terms and conditions of the Provider that apply, including in particular the applicable cancellation policy and any rules and restrictions specified by the Provider. Wishlist will collect the Total Fees at the time of the booking request or upon the Provider’s confirmation.
If you book a Provider Service on behalf of additional guests, you are required to ensure that every additional guest meets any requirements set by the Provider, and is made aware of and agrees to these Terms and any terms and conditions, rules and restrictions set by the Provider. If you are booking for an additional guest who is a minor, you represent and warrant that you are legally authorized to act on behalf of the minor. Minors may only participate in a Provider Service if accompanied by an adult who is responsible for them.
All Provider Services are subject to availability and shall be booked in advance in accordance with the requirements found on the Platform. Wishlist makes no claim or guarantee as to the availability of any specific Provider Service and has the right to refuse access to any Offering on the Platform with or without reason. In the event that Wishlist no longer offers, or otherwise terminates or withdraws, an Offering, you shall be entitled to exchange the Selection for another Offering of equal or lesser value.
Wishlist and Client are not responsible for damage that occurs while the User is participating in a Provider Service. Users will be solely responsible for all damage they may inflict against the Provider, Provider’s property, other attendees, Provider employees, injury to the User or their guests, or any other damage caused by the User during the Provider Service.
You should carefully review the description of any Offering you intend to book to ensure you (and any additional guests you are booking for) meet any minimum age, proficiency, fitness, or other requirements that the Provider has specified in their Offering description. At your sole discretion, you may want to inform the Provider of any medical or physical conditions, or other circumstances that may impact your and any additional guest’s ability to participate in any Provider Service. In addition, certain laws, like the minimum legal drinking age in the location of the Provider Service, may also apply. You are responsible for identifying, understanding, and complying with all laws, rules, and regulations that apply to your participation in a Provider Service.
Before and during a Provider Service you must at all times adhere to the Provider’s instructions.
You may not bring any additional individuals to a Provider Service unless such an individual was added by you as an additional guest during the booking process on the Wishlist Platform.
Once an Offering has been Selected, a User may not make any additions to the Provider Service that causes the cost of the Provider Service to increase. In doing so, the payment method will not work and the Provider will deny service to the User.
Live Events
One of the Offerings listed on the Wishlist Platform is Live Events. This section describes the specific terms you are agreeing to by Selecting a Live Event Offering.
ALL SALES ARE FINAL.
Tickets purchased through the Wishlist Platform CANNOT be resold.
User understands that event tickets sold through Wishlist Platform may be obtained by Ticket Brokers operating in the secondary ticket market and may be resold above or below the face value. User agrees and understands that ticket price as shown on their order and paid by User for said tickets may be higher or lower than the original purchase price shown on the face of the ticket.
Wishlist is not affiliated with any venue, sports team, or performer and is not a primary box office.
By nature, the ticket market is dynamic and constantly changing so tickets displayed may not be available at time of purchase. Wishlist will not guarantee tickets as ordered until User is in possession of tickets. Immediately upon receiving tickets, it is the User’s responsibility to verify the performer, venue, date, time, and seat location of tickets is accurate. Users are responsible to maintain possession of tickets until time of use. Wishlist will not replace lost or stolen tickets.
User agrees to adhere to all rules, procedures, and policies of the venue and performer. Inappropriate behavior by User resulting in ejection from the venue will be the responsibility of the User as will any and all fines, legal expenses, or other expenses that are incurred by User as a result of the ejection. Additionally, Users will be solely responsible for all damage they may inflict against the venue, performer, other attendees, employees of the venue, or any other person.
Hotels
One of the Offerings listed on the Wishlist Platform is Hotels. This section describes the specific terms you are agreeing to by Selecting a Hotel Offering.
Due to the nature of our dynamic hotel inventory and highly discounted rates, hotel rooms are not refundable nor alterable after booking.
A valid User credit card is required upon check-in for incidentals and/or additional costs.
A Provider may apply additional terms and conditions related to the Provider Offering and other services provided by that Provider (“Provider Terms and Conditions”). You agree to abide by the Provider Terms and Conditions imposed by the Provider(s). Please review the Provider Terms and Conditions associated with your Confirmed Booking(s).
As the Hotel market is dynamic and constantly changing, rooms displayed may not be available at time of purchase. Wishlist will not guarantee rooms as confirmed until the User is in possession of booking confirmation.
Travel
One of the Offerings listed on the Wishlist Platform is Travel. This section describes the specific terms you are agreeing to by Selecting a Travel Offering.
All Travel will be managed, booked, and serviced by a Wishlist Travel Partner.
A 15% travel fee will be deducted from the entire Gift Card value except in cases where Clients have elected to pay for the travel fee in addition to the Gift Card value.
Upgrades are permitted and encouraged for Travel. In situations where an upgrade is required, Users agree to pay Wishlist, and no other party, for any upgrades that may occur during your booking process.
Users will be unable to book trips with a departure date of less than sixty (60) days in the future. This buffer allows our Travel Partners to secure appropriate accommodations and experiences.
By default, Travel cannot be altered, transferred nor canceled after submitting a selection. In the case that cancellations or rescheduling are allowed, additional fees may apply for rescheduled or canceled trips and fee amounts may vary. Wishlist will do everything in their power to collect refunds when a trip must be rescheduled, but refunds are up to the sole discretion of the Provider. User agrees to pay all necessary cancellation fees, rescheduling fees, as well as forfeit some or all of their travel reward if the circumstances arise.
Airport check-in is recommended two (2) hours prior to departure for domestic flights and three (3) hours prior to departure for international flights. Wishlist is not responsible for missed or canceled flights or other transportation.
If you are a United States Citizen you MUST have the following for your trip:
- US Passport valid for 6 months after return from your trip
- Note: All US citizens and non-US citizens may require special visas, immigration arrangements, and re-entry permits which are the responsibility of the traveler. Please see www.travel.state.gov for more details. Wishlist does not supply or recommend visas for travelers, that is the sole responsibility of the traveler, and Wishlist cannot refund nor rebook trips if travel requirements are not met.
- Each traveler’s name must correspond exactly to the name on the valid government-issued photo ID used at check-in.
Exact rates and fares are not guaranteed until your trip is confirmed in full. Taxes are always subject to change even after paid or confirmed in full.
Wishlist is not liable for any personal injury, property damage, accident, delay inconvenience, change in itinerary or accommodations, or other irregularity which may occur due to (1) wrongful, negligent or arbitrary acts or omission on the part of the Providers, their employees or others not in the direct control of Wishlist, (2) defects or failures of any conveyance, equipment or instrumentality under control of the Suppliers/Providers, and (3) but not limited to, acts of God, acts of terrorism, fire, acts of governments or other authorities, wars, civil disturbances, riots, strikes, thefts, pilferage, epidemics, quarantines or dangers incident to the sea, land or air.
Users agree to hold Wishlist and Travel Partners blameless in making Travel arrangements on their behalf. Furthermore, restitution or damages, if any are claimed, shall be sought directly from the suppliers.
Wishlist is unable to:
- Provide travel advice in most locations
- Refund and/or credit already existing reservations
- Book vacation rentals or shared spaces
- Amend airfare reservations once they have been booked; this must be done by the traveler
- Cancel and/or change hotel reservations once they have been finalized
- Guarantee specific hotel requests
- Make transportation reservations
- Make restaurant reservations
- Book or reserve more than three (3) hotels per booking
Brand Gift Cards
One of the Offerings listed on the Wishlist Platform is Brand Gift Cards. This section describes the specific terms you are agreeing to by Selecting a Brand Gift Card.
ALL BRAND GIFT CARD SELECTIONS ARE FINAL. ONCE A SELECTION IS MADE, WISHLIST IS UNABLE TO REFUND OR EXCHANGE THE BRAND GIFT CARD.
Once a gift card has been Selected, it is automatically sent by a third party vendor. Once the gift card is delivered to the User’s email, Wishlist is no longer liable for, or able to service the card. Any questions or concerns regarding the Brand Gift Card, including but not limited to balance inquiries and fraud, must be directed to the brand that the gift card is for.
Booking Modifications, Cancellations and Refunds
Providers and Users are responsible for any modifications to a booking that they make including but not limited to date changes, upgrades, change of services, etc. (“Booking Modifications”), and agree to pay any additional fees and taxes associated with such Booking Modifications.
Users cannot cancel a confirmed booking at any time and no refunds will be given to the User in the chance that a cancellation is made.
If a Provider cancels a confirmed booking, the User will receive a full refund of the Total Fees in the form of a new Wishlist Gift Card once Wishlist has collected the Total Fees from the Provider.
For Provider Services, if weather poses a safety risk to Users, or if it prevents a Provider from carrying out a Provider Service that takes place primarily outdoors, Providers may cancel the Provider Service. Providers may also cancel the Provider Service if other conditions exist that would prevent the Provider from offering the Provider Service safely.
In certain circumstances, Wishlist may decide, in its sole discretion, that it is necessary to cancel a pending or confirmed booking and initiate corresponding refunds and payouts. This may be for reasons set forth in these Terms or (i) where Wishlist believes in good faith while taking the legitimate interests of both parties into account, this is necessary to avoid significant harm to Wishlist, other Members, third parties or property, or (ii) for any of the reasons set out in these Terms. In these cases, Users will receive a full refund of the Total Fees in the form of a new Wishlist Gift Card.
Physical Products
No Return Policy
All sales are final. No returns or refunds will be issued for any reason, including but not limited to:
- Change of mind
- Damage caused by customer
- Defects caused by normal wear and tear
- Items that have been used or opened
Exceptions:
- Items that are defective or damaged upon arrival will be replaced at no charge.
- Items that are recalled by the manufacturer will be accepted for return or exchange