Wishlist's Cancellation Policy is dependent on the type of reward - experience rewards or travel.
Experience Rewards:
Users cannot cancel a confirmed booking at any time and no refunds will be given to the User in the chance that a cancellation is made.
If a Provider cancels a confirmed booking, the User will receive a full refund of the Total Fees in the form of a new Wishlist Gift Card once Wishlist has collected the Total Fees from the Provider.
For Provider Services, if weather poses a safety risk to Users, or if it prevents a Provider from carrying out a Provider Service that takes place primarily outdoors, Providers may cancel the Provider Service. Providers may also cancel the Provider Service if other conditions exist that would prevent the Provider from offering the Provider Service safely.
In certain circumstances, Wishlist may decide, in its sole discretion, that it is necessary to cancel a pending or confirmed booking and initiate corresponding refunds and payouts. This may be for reasons set forth in these Terms or (i) where Wishlist believes in good faith while taking the legitimate interests of both parties into account, this is necessary to avoid significant harm to Wishlist, other Members, third parties or property, or (ii) for any of the reasons set out in these Terms. In these cases, Users will receive a full refund of the Total Fees in the form of a new Wishlist Gift Card.
Travel Rewards:
By default, Travel cannot be altered, transferred, or canceled after submitting a selection. In the case that cancellations or rescheduling are allowed, additional fees may apply for rescheduled or canceled trips and fee amounts may vary. Wishlist will do everything in their power to collect refunds when a trip must be rescheduled, but refunds are up to the sole discretion of the Provider. User agrees to pay all necessary cancellation fees, and rescheduling fees, as well as forfeit some or all of their travel reward if the circumstances arise.