I Can't Log In

Need assistance logging into Wishlist? We are here to help! 

Login issues can be boiled down to one of three culprits. We will dive into each issue and walk you through how to solve them below. 

1. Password
2. Two-Factor
3. Browser Issues

Password Issues

This is the most common culprit for login issues. If you can't remember your password, or it simply isn't working, we recommend resetting the password. Here's how to reset your password.

1. Navigate to the login page
2. Click Forgot Password?
   
3. A pop-up will appear. Enter your email address or phone number and click Reset Password. A phone number will only work if you have it saved to your profile. If you need help doing this, please click here. 
   
   
   
4. An email will be sent to you if you opt for this option. Follow the instructions in the email to finish your password reset. If you don't see the email shortly, please check your spam and promotions folders and ensure that you are using the correct email address for your account.
   1. 1. If you have a phone number associated with your account and opted for this option, a text message will be sent with a link. This link will allow you to reset your Wishlist password through your phone. 
         

Two-Factor Issues

All users, unless you log in through an SSO Provider, require a two-factor authorization code to log in. 

When you created an account, you were required to select 1 of 2 authentication methods. 

1. SMS Authorization - a text with the code is sent to your phone
2. Authenticator App - the code is accessed through an app on your phone

One of the most common issues is forgetting which method of authentication you signed up for. Can't find your authentication code? 

1. Reach out to support@enjoywishlist.com and our team will let you know what authentication method you used.
2. Still can't find your code? Let our support team know and we can reset your account so that you can set up your authentication again!

Browser Issues

We are regularly performing updates to our product to make it better for you to use! This can cause some issues when logging in and may require a browser refresh to clear out the cache and cookies.

If you are unsure of how to do this, use the link below to view steps on how to perform this action on all popular web browsers. The site will also explain why a hard refresh is needed.

1. While on the Wishlist login screen, perform a hard refresh on your web browser.

2. How to Hard Refresh!

3. It will reload and you will be able to log in! 

Still experiencing trouble logging in? 

Reach out to support@enjoywishlist.com and we'll help resolve the issue!